🕐 Processing Time

• All orders are processed within 3–5 business days. For custom-engraved or personalized items, please allow an additional 2–4 business days for production.

• Delivery times may vary depending on the destination and customs procedures.

• Customers will receive an email with tracking information once the order has been shipped.

🌍 Shipping Rates & Estimated Delivery

Shipping Regions

We currently ship to the United Kingdom, most EU countries, North America, Australia, and selected parts of Asia.

Shipping rates and delivery times are automatically calculated at checkout based on your location.

For example, under UK & Europe Shipping, we deliver to the United Kingdom and most major European countries, including France, Germany, Spain, Italy, the Netherlands, Belgium, Switzerland, Austria, and more.

Shipping costs are automatically calculated at checkout.

💚 Free Shipping:

Enjoy free standard shipping on orders over $99.

⚡ Express Option:

Need it faster? Choose express delivery (5–9 business days) at checkout for an extra $6.

📦 Packaging & Handling

We take pride in using eco-friendly, protective packaging for every order.

All items are shipped in recyclable cardboard boxes with biodegradable cushioning — no messy foam!

Gift orders are wrapped in premium kraft paper with optional personalized greeting cards.

Thoughtfully packed, sustainably shipped. 🌿

💰 Customs, Duties & Taxes

International orders may be subject to import taxes or duties, depending on your country’s regulations.

These fees are the customer’s responsibility and are not included in your order total.

📦 Multiple-Item Orders

If your order includes both ready-to-ship and customized products, we may ship them separately to ensure faster delivery.

Tracking numbers will be provided for each shipment.

💬 Delivery Issues

If your order arrives damaged or delayed, please contact us within 7 days of receiving it.

Include your order number and photos of the item and packaging — we’ll arrange a replacement or refund right away.

📩 Contact Us

Questions about your shipment or delivery?

Reach us at yatteina@eucalypti.co.uk — we’ll get back to you within 24 hours.